Keys to a Successful Incident Management System

Industry regulators that have hazardous facilities that process materials require the use of the incident management software. This system can be used by the manufacturers to records, investigate and report processes that have issues concerning safety. Companies have the basic incident reporting and recording systems for safety incidences. However, they are not adequate for incidents that relate to safety processes. Without system, system, and workflow integration capabilities, companies risk legal penalties and significant financial risks from the regulators when serious process incidents happen, and they lack a proper incident management system.

An Incident Management System

An Incident Management Software, like that at https://www.pagerduty.com/why-pagerduty/devops/, is a system in operation that has the capability to record any incident that results from the operational activities of a plant. The Incident Management Software captures information from handing over shifts to permission-to-work systems where incidents can be encountered or documented.

Depending on the severity and type of incident, records can also be stored for some time. The management change system actions the processed items with the necessary proof that the risk is mitigated for review in the event of external and internal audits. Characteristics of a good Incident Management Software system involve authorizations and sign off, complex workflows, issues, audit trails, and action tracking. Below are elements of a critical Incident Management Software to make it successful.

1. Integration with permit-to-work system and the shift handover

During the operations of a plant, the source of operational incidents is the shift handover log and the source of the incidents that occur during the on-going site activities, and maintenance is the source of incidents.

2. KPIs to monitor frequencies and types of high severity incidents

There should be an availability of data and information that delineates various incidence based types on the risk and severity as well as ensuring that critical events have the correct amount of emphasis and monitoring. Trending this KPI key factor is imperative in ensuring that they keep moving in the right direction. If they are not, there should be an availability of these actions.

3. Past Incidents Information Access

It can be widely accepted, and studies continue to reveal, that corporate monitoring that takes up to three months so that the results, as well as their learning, can be discarded. For previous events to be avoided as much as possible, this information must be captured to become available to all reference purpose interests.

4. Workflows to Monitor Corrective Critical Items Actions

To ensure actions are tracked from commencement to end, workflows are required especially for the critical items that can be associated with the Incident Management Software. They must be tracked until they are completed. Completion means that the sign-offs with the intended audit action trails should be taken by the parties responsible.

5. Broader Incident Management Software Integration

Corrective actions are a result of incident investigations that require integration and change with the MOC systems. This ensures relevant parties work to participate in the agreed actions and reviews. The permit issuing process will be informed through the integration with SJA of any requirements that result from the previous incidents.